Terms of Use

These Terms are an electronic record under the Information Technology Act, 2000 and the rules made under it. They do not require a physical or digital signature. By using nrrnivas.in or the NRR Nivas app (the "Platform") you agree to them.

1. Who we are

The Platform is operated by NRR Nivas Technologies Private Limited ("NRR Nivas", "we"), Hyderabad, Telangana. The Platform operates across Telangana for agricultural land, open plots, layout ventures and apartment projects; residential rentals and sales are currently limited to Hyderabad. NRR Nivas is an intermediary under Section 2(1)(w) of the IT Act, 2000. We provide a venue for property owners, tenants, buyers and sellers to find and contact each other. We are not a real-estate agent, are not party to any tenancy, sale or service contract you enter with another user or a partner, and do not charge brokerage.

2. Your account

You must be 18 or older and use an Indian mobile number that you control. Logging in is by one-time password; whatever happens under your number is your responsibility, so do not share OTPs. You may hold one account. We may suspend accounts that post broker listings, spam, abusive messages or fraudulent payment attempts.

3. Listings, land and the no-broker rule

• Only an owner, a co-owner, or a person holding a written authority from the owner (for example a family member or a company admin for company-leased property) may post a listing. Brokers, agents and channel partners may not post, whether or not they charge the tenant.
• Listings must describe a real, available property with genuine photos, the correct rent or price, and the correct deposit. Posting the same property several times, or raising the rent after a tenant contacts you, is prohibited.
• Listings are reviewed before and after going live. We may edit titles for clarity, remove phone numbers from descriptions, decline or remove a listing, or mark it inactive after 60 days without a response from you.
• Posting gives NRR Nivas a non-exclusive, royalty-free licence to display the listing and its photos on the Platform, in search results and in marketing for the Platform.
• Tenants and buyers get a fixed number of free owner-contact unlocks. Further unlocks come from a plan. An unlock is consumed when a number is revealed or a chat is started, whether or not the owner responds.

Land, plots and farmland

Development land (open plots, villa plots, builder projects and joint-venture land) and agricultural land (farmland, farm plots, orchards) may be listed only by the pattadar or recorded owner, a developer holding a registered development agreement, or a person with written authority from them. NRR Nivas is not a party to any land transaction and does not verify title unless you purchase a title and legal check. Approval status (HMDA, DTCP, RERA, Gram Panchayat), survey numbers, extent, water source, road width and possession dates are stated by the owner and are not confirmed by NRR Nivas. Before paying any advance or token, buyers must independently verify the title, the encumbrance certificate for at least 30 years, all link documents, the pattadar passbook and Dharani records, the layout approval and any land-conversion (NALA) orders, and must register the sale through the Sub-Registrar. Agricultural land in Telangana may be subject to ceiling, assignment and conversion restrictions; taking advice from a lawyer is your responsibility. Our title and legal check is a lawyer-reviewed report based on the records available on the date of the report; it is an aid to your decision, not a guarantee of title or a substitute for registration.

4. Plans, pricing and GST

Plan prices shown on the Platform are in Indian Rupees and include GST at the prevailing rate (currently 18%). A plan starts when payment succeeds and runs for the stated number of days. Contact unlocks included in a plan do not roll over after expiry. Buying a new plan while one is active replaces it; unused contacts from the earlier plan lapse. Prices may change; the price at the time of purchase applies to you. A GST invoice is available under Account › Payments.

5. Refunds and MoneyBack

Standard plans (Freedom, Relax, Super Relax, Prime, Seller Plus). You may cancel within 24 hours of purchase for a full refund if you have not used any plan benefit (no contact unlocked, no relationship-manager call, no featured slot started). After that, plans are non-refundable because the benefits are delivered digitally on activation.

MoneyBack plans. A MoneyBack plan is refunded in full if you do not find a home (tenant) or a tenant (owner) within the plan validity, provided all of the following hold:

1. You raised the refund request through Account › Payments or Contact within 7 days after the plan expired.
2. Tenant plans: you responded to your relationship manager within 48 hours each time they contacted you, attended at least 70% of visits that were scheduled with your confirmation, and your stated budget and locality preferences were not changed more than twice during the plan.
3. Owner plans: the listing stayed live for the full validity with the rent not more than 10% above the NRR Nivas estimate for comparable homes in the locality, you accepted visit requests within 48 hours, and you did not decline more than 3 verified tenants who met your stated preferences.
4. You did not rent, buy, sell or let the property through any other channel during the validity. If we find that you did, the refund is forfeited.

Approved refunds are credited to the original payment method within 7 to 10 business days of approval. Gateway charges are not deducted. GST paid is refunded along with the base amount.

Services. Service bookings (packers, cleaning, painting, verification) can be cancelled free up to 24 hours before the scheduled slot. Later cancellations may carry a partner charge of up to 25% of the quoted amount, which is shown before you confirm. Rental-agreement fees are refundable in full until the draft is sent for stamping; after stamping only the service component (not the stamp duty) is refundable.

6. Rental agreements

NRR Nivas prepares rental agreements from the details you enter and arranges e-stamping on Telangana stamp paper through authorised stamp vendors (SHCIL / the Telangana Registration & Stamps Department's e-stamping facility). Stamp duty is a state government levy collected at actuals and shown separately from our service fee. We are not a law firm and do not give legal advice. The template reflects common practice and the Model Tenancy Act, 2021 where a state has adopted it, but Telangana's registration requirements, stamp duty rates and permissible clauses change over time. Agreements for a term of 12 months or more must be registered with the Telangana Sub-Registrar; this is your responsibility unless you have purchased registration assistance. Review the draft, ask a lawyer if in doubt, and ensure both parties sign.

7. Rent payments

The Pay Rent service lets you pay your landlord using a credit or debit card or UPI; we transfer the amount to the landlord's bank account or UPI ID that you provide. A convenience fee of 1.0% of the rent amount plus GST at 18% on the fee is charged and displayed before you pay; the landlord receives the rent amount only. Transfers settle within 1 business day of a successful payment. You are responsible for entering correct beneficiary details; we cannot recall a transfer sent to the account you specified. The service is for genuine rent to a landlord who is not a relative living in the same household; misuse to obtain card rewards or credit may lead to reversal by your bank and suspension of your account. Payments are processed by RBI-authorised payment aggregators; NRR Nivas does not store card numbers.

8. Other services

Packers and movers, home services, tenant verification, title and legal checks, registration assistance and home-loan assistance are delivered by independent partners (including empanelled advocates for legal work). NRR Nivas collects the payment, shares your booking details with the partner and helps resolve disputes, but the contract for the service is between you and the partner. Tenant verification reports are based on documents and databases available at the time and are an aid to your judgement, not a guarantee. Loan offers are indicative and subject to the lender's approval.

9. Conduct and content

Do not post or send content that is unlawful, defamatory, discriminatory on the basis of religion, caste, gender, food habits or marital status beyond the preferences the law permits an owner to state, or that infringes someone else's rights. Do not scrape the Platform, share owner numbers outside it, or use it to solicit brokerage. In line with the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 we may remove content and disable access on receiving a lawful order or a valid complaint.

10. Limitation of liability

We work to keep listings genuine but cannot verify every statement an owner or tenant makes. Inspect the property, verify ownership documents and meet the other party before paying any deposit. To the extent permitted by law, NRR Nivas's total liability for any claim is limited to the amount you paid NRR Nivas in the 3 months before the claim. We are not liable for indirect losses, lost deposits paid to another user, or partner service outcomes beyond the refund terms above.

11. Governing law and disputes

These Terms are governed by Indian law. Courts at Hyderabad, Telangana have exclusive jurisdiction, subject to any consumer-forum rights you have under the Consumer Protection Act, 2019. We will first try to resolve any dispute through our grievance process below.

12. Grievance redressal

Grievance Officer: grievance@nrrnivas.in, NRR Nivas Technologies Private Limited, Madhapur, Hyderabad 500081, Telangana. Complaints are acknowledged within 24 hours and resolved within 15 days as required under the IT Rules, 2021. We may update these Terms; material changes are notified on the Platform 7 days before they take effect.